Fundraisers

Frequently asked question from fundraisers

What is a Support Campaign?
A supporting campaign allows you to create your campaign in support of a team campaign. Team campaigns are typically created during major fundraisi...
Wed, 12 Feb, 2020 at 5:43 PM
How do I contact the campaign owner?
You can send a message to a campaign owner(fundraiser) from their campaign page.   Under the video player of the Campaign Page, there is a "Contact...
Wed, 12 Feb, 2020 at 5:45 PM
How do I reset my password
If you are having trouble remembering your password you can request to reset your password from the login screen.  Click on the Reset password link and you ...
Wed, 18 Jul, 2018 at 10:54 AM
I can't find my confirmation email
Sometimes an email client will move your confirmation email to junk/spam folders.  Check all your folders for the confirmation email.  If you need to resend...
Tue, 26 Jun, 2018 at 9:28 AM
I need to hide a donation
Sometimes donors will enter offensive words or phrases that get past our profanity filters.  If this happens you can hide a donation by clicking on the...
Fri, 25 Oct, 2019 at 12:18 AM
How do I connect my YouTube social channel
YouTube has a number of ways to access a channel.  Sometimes the username works, sometimes not.  The only consistent method is the channel_id.  YouTube ...
Thu, 23 Jan, 2020 at 10:46 AM
Can I Connect my Individual Campaign to a Team Campaign?
As long as your individual campaign is NOT already connected to a Team Campaign, you can convert your individual campaign into a campaign supporting a team ...
Thu, 30 Apr, 2020 at 5:40 PM
How can I link directly to rewards?
Linking directly to a donation reward will allow you to direct traffic to a specific incentive. You can do so by navigating to your Campaign Dashbo...
Sat, 2 May, 2020 at 4:06 PM