Welcome to the Jingle Jam 2021 FAQ section.  Below are answers to the basic questions for Jingle Jam!


What is Jingle Jam?


Jingle Jam – the world’s biggest games charity event – is back!

 

Celebrating its 10 year anniversary, Jingle Jam brings together the whole gaming community in an epic and emotional event that runs from the 1st to the 14th of December.

 

Streamers across the globe are raising funds for fourteen deserving charitable projects – both in the UK and worldwide– while sharing the hugely popular Jingle Jam Games Collection.

 

You can donate £35 (around $47) in a single transaction (one donation) and select a reward to support great causes and get awesome games! This year's bundle is the biggest and most valuable ever - containing 55 full games with a combined value of over £650 ($875+ USD). Rewards are limited to the first 100,000 eligible donations between December 1st (starting at 5pm GMT) and December 14th, 2021 (ending 11:59 PM GMT) - so don’t delay!


TABLE OF CONTENTS



Overview


How do I receive my games for Jingle Jam?


First, you need to make a donation (between Dec 1 - Dec 14th, 2021) of at least £35 (around $47 USD) in a single transaction (one donation), to one of the charities on the Jingle Jam event page!

  • You do not need a Tiltify account to make a donation, but it is recommended so you can keep track of your donation. 
  • Double-check (and triple-check, might as well!) your email address. This is where the game collection codes will be sent.


Second, check to ensure your reward is selected. If a reward is not selected you will not receive your keys. Double-check this on the confirmation screen! You can select the reward by clicking "Reward" on the left-side of the donation transaction. 


Third, once you receive your keys redeem them before January 2022!


Keys may expire if not redeemed before 1st January! Jingle Jam, Tiltify, and the charities involved in the event are not liable to replace expired keys. This is a donation reward, not a purchase.


What games are in the 2021 Jingle Jam game collection?

 

Game Title
Developer/Publisher
WildermythWorldwalker Games
Project WinterOther Ocean
Barotrauma
 FakeFish / Undertow Games / Daedalic Entertainment
EmbrMuse Games / Curve Digital
Unrailed!
 Indoor Astronaut / Daedalic Entertainment
NorthgardShiro Games
Murder by NumbersMediatonic / The Irregular Corporation
Surviving MarsHaemimont Games / Paradox Interactive
Hyper Light DrifterHeart Machine
Just Die AlreadyDoubleMoose / Curve Digital
Heaven's Vaultinkle
Call of Duty Endowment Timeless PackCall of Duty Endowment / Activision
Golf It!Perfuse Entertainment
PC Building SimulatorThe Irregular Corporation
PathwayRobotaly / Chucklefish
Empyrion - Galactic SurvivalEleon Studios
ValfarisBig Sugar Games / Digerati
Witch It
 Barrel Roll Games / Daedalic Entertainment
Tales of the Neon SeaPalm Pioneer / Thermite Games
Ultimate Chicken HorseClever Endeavour Games
Red Orchestra 2: Heroes of Stalingrad with Rising StormTripwire Interactive
20XXFire Hose Games / Batterystaple Games
The First TreeDavid Whele
Scoot Kaboom and the Tomb of DoomJanius Digital
Urban Trial TrickyTate Multimedia
The Void Rains Upon Her HeartThe Hidden Levels
Make SailPopcannibal
Samurai GunnScrambler
BaronyTurning Wheel LLC
Shift HappensKlonk Games / Daedalic Entertainment
The Haunted Island, a Frog Detective Gameworm club / SUPERHOT PRESENTS
Radical Rabbit StewSold Out
Regions Of RuinGameclaw Studio
Fling to the Finish
 SplitSide Games / Daedalic Entertainment
FigmentBedtime Digital Games
Wheels of AureliaSanta Ragione
Murderous PursuitsBlazing Griffin
Helheim HasslePerfectly Paranormal / Yogscast Games
Kao The Kangaroo: Round 2Tate Multimedia
HearthlandsSergio
XTHRUSTXTHRUST
The World Next DoorRose City Games / VIZ Media
OCOspectrum48
Anodyne 2: Return to DustMelos Han-Tani, Marina Kittaka / Analgesic Productions
JumpalaVersus Evil
Kind WordsPopcannibal
SizeableSander Ambroos / Business Goose Studios
Pankapu
 Too Kind Studio / Plug In Digital Publishing / Dear Villagers
PictoQuestNanoPiko / Plug In Digital Publishing
Boreal BladeFrozenbyte
CrowntakersKasedo Games
Four Sided FantasySerenity Forge
Disc Room
 Terri, Dose, Kitty, JW / Devolver Digital
Farm Manager 2018PlayWay
12 is Better Than 6HYPETRAIN DIGITAL
ClustertruckLandfall
Yogscast Store Discount CodesYogscast
Displate Discount CodeDisplate

 

How will I receive my codes?

All codes are sent to the email address used at the time the donation is made within a donation confirmation from Tiltfy. If you created a Tiltify account, you can review your donations and donation confirmations by going to "My account" > "Donations". 


If you do not see an email from "noreply@tiltify.com", please make sure that you check your spam and junk folders. IMPORTANT: Gmail users should review their "Social" and "Promotions" tabs as well. 


How do I redeem my codes?


How to Redeem Steam Game and DLC Keys:

1. Download the Steam Client [https://store.steampowered.com/]. 

2. Sign in to your steam account and click on Games > Activate a Product on Steam.

3. Click Next when you see the Product Activation pop-up.

4. Agree to the Steam Subscriber Terms.

5. Copy the game key from your Tiltify Reward page or Email and click Next.

6. Now you can go ahead and install the game.



All codes are one-time-use and are redeemed via Steam (PC), with the exception of:
  

- Call of Duty Endowment Code Redemption Process

       

1. Go to http://callofduty.com/redeem

2. Log in to your Call of Duty Account.

3. Enter your code from above and select "Submit" to use your code.



- Displate Redemption Process


1. This code is a one-time use for 42% off all purchases.

2. Go to https://displate.com/.

3. Start by adding the items you wish to purchase to your cart.

4. Then, on the cart page, locate a drop-down menu titled "Enter discount code" that's found below your order total.

5. Enter your code from above and select "Apply" to use your code.


- Yogscast Store Discount Redemption Process


  1. There are three codes, Yogscast Store, Fresh Merch Store, and Fresh Merch Store US:
    - Yogcast Store Codes give 35% off any purchase in the Yogcast Store.
    - Fresh Merch codes give the user 35% off any purchase on Yogscast creator collections on the Fresh Merch or US Fresh Merch stores.
    - Expiry range: 1 December 2021 at 0:00 (GMT) - 31 Jan 2022 at 23:59 (GMT).
  2. Each code is one-time use.
  3. Go to https://store.yogscast.com/.
  4. Add an item to your cart and "Check Out".
  5. Add your one-time-use discount code in the payment process to receive your discount.
  6. Any issues with these merchandise codes, please contact support@fourthfloorcreative.co .



I am having trouble redeeming my keys, help!


Need more help with redeeming codes? Check out the support sites with the platform you are having issues with:


Oh no, my codes still don't seem to work!!!


First, check to make you are redeeming them correctly (see above for redemption processes).

Second, note and screenshot the particular error you are receiving.

Third, send these details to support@tiltify.com.

These details will be shared with the Jingle Jam team, and they will respond within 7 business days. 


Do the codes/keys in the Jingle Jam 2021 Collection expire?


Yes! All items in the Jingle Jam 2021 Collection may expire if not redeemed before January 1st, 2022. Jingle Jam, Tiltify, and the charities (organizations) involved in the event are not liable to replace any expired keys.
This is a donation reward, NOT a purchase. 

Are there a limited number of Jingle Jam 2021 Game Collections?


Yes.  Rewards are limited to the first 100,000 eligible donations (at least £35/~$47 USD in a single donation with the reward selected)- so don’t delay!


What happens when Game Collections run out for a particular charity?


If Game Collections are no longer available for a particular charity (this will be noted on http://jinglejam.tiltify.com/) please select an alternative charity with available collections!

Charities that currently do not have Game Collections available

- CRUK (Cancer Research UK)

How can I receive more than one Jingle Jam 2021 Collection?


While only one Jingle Jam Collection can be selected per eligible transaction (at least £35/~$47 USD in a single transaction in addition to selecting the reward), you can make an additional eligible donation to receive another bundle. 


What charities and organizations are benefiting from Jingle Jam 2021? 


Fundraising with Jingle Jam 2021


I want to do more than just donate, can I fundraise alongside the Jingle Jam event?


A resounding YES! For the first time ever, you can create a fundraising campaign, raise funds for any one of the charities benefiting from Jingle Jam 2021, and even offer the Game Collection as a reward. 


Just follow this guide from the Jingle Jam team to get started streaming for charity! 


Jingle Jam 2021 Game Collection rewards need to be selected by the fundraiser as an incentive and are sent directly to the donor via the email they provided during the donation transaction (donor is responsible for verifying their correct email address) if they (a) donate at least £35 (around $47) between Dec 1st and Dec 14th and (b) ensure the reward is selected during the donation process.

!!!PLEASE NOTE!!! 

When you charity you are supporting via Jingle Jam runs out of their Game Collection allotment, you also will not be able to have this as a reward for your donors. Please keep an eye on http://jinglejam.tiltify.com/ to see which organizations have Game Collections available. 


Whoa! There is a lot I can do with Tiltify when creating a fundraising campaign. Is there a video walkthrough of your fundraising tools?


Jump to the chapter you need help with below:


0:00 - Intro

0:48 - Campaign Overview Tab

2:13 - Campaign Detail Tab

2:38 - Adding Rewards to your campaign 

7:32 - Adding Targets to your campaign 

9:47 - Adding Polls to your campaign 

12:18 - Adding Milestones to your campaign 

14:48 - Adding a Schedule to your campaign

16:38 - Manage and monitor donations

17:13 - Reviewing message from donors

17:24 - Adding Overlays and Alerts to your campaign


Is there an overlay I can use for my stream?

You can customize your own overlay on your campaign dashboard! Here is a video to help!


Is a custom Jingle Jam overlay is available?

Let everyone know you are supporting Jingle Jam with your overlay! After you create your campaign, head to the top right of the top navigation of your Campaign Dashboard, you will see the Overlay tab - click it!

1.) From the dropdown, select the "Jingle Jam" overlay. This overlay is custom-made for the event, with animations and images specific to Jingle Jam!

You can edit your overlay widgets to display donation alerts, rewards, polls and more. Take a look at the quick start guide for overlays here!

Add a Jingle Jame overlay to your live stream!

2.) Once you have it to your liking, you will have to use a Browser/Webpage capture in order to use them! Getting it ready to go is a simple as the click of a button!

•You can rename your overlay if you have made any edits to it.

•If you make any changes to the overlay, you will click “save changes” to save them. This will reflect on the live overlay when updated.

•If you want to run a test while editing, click the “test donation” button. Make sure those changes are as awesome as you want them to be!

•When you’re satisfied and it’s saved, click the “copy overlay url” and, using your favorite streaming software, put the overlay as a browser source.

Need help? Check out the Tiltify helpdesk!

 


About the charities in Jingle Jam 2021

Is there a place where I can get facts, more about what the charity does, and other assets?

We have a toolkit with all the information you need in one place!


How are donations being collected and distributed?

All donations go directly to one of the charities selected (see above) via Tiltify.



Donation Questions

Can I donate to another fundraiser supporting Jingle Jam and receive the reward (Game Bundle)?


YES! 

You need to (a) donate at least £35 (around $47) in a single transaction and (b) ensure that the reward is selected during the donation process. If a reward is not available on the supporting fundraiser's campaign, then they have not activated this option!!! If you donate less than the aforementioned amount or do not check to ensure that you have selected the reward, this cannot be changed or adjusted after the donation has been made, resulting in a Jingle Jam 2021 Game Collection NOT being issued. 


Please check your donation prior to finalizing your donation transaction as a donation cannot be changed once processed. 

**NOTE** During the donation process, prior to confirming the transaction, you are given an opportunity to double-check the transaction. 
You will be prompted to confirm:

  • the donation amount 
  • the email address used to receive the reward (and donation receipt) 
  • if the donation reward is selected 

If you are unsure of any of the above, please back out of the transaction and correct your mistakes BEFORE you confirm and make the donation.


I made an account after I made a donation, can I claim a donation?


YES! You can connect those donations made when you weren’t logged in to your Tiltify account! You can use the donation reclaim tool to reclaim donations, and even alternate email addresses you may have! You can only reclaim donations under one email address per day. 


Reclaiming donations

  1. Go to your user dashboard
  2. Go to “My account”
  3. Select “Donations”
  4. On the left, select “Reclaim donations”
  5. Enter the email address for the donations you wish to reclaim and click “reclaim donations”
  6. Go to the email account that was entered and follow the prompts.



When donating, I did NOT:

  • donate the correct amount to be eligible for the reward
  • make sure that the reward was selected
  • input the correct amount of the donation (thereby being less than the required amount)
  • use the correct email during the donation process

You need to (a) donate at least £35 (around $47) in a single transaction and (b) ensure that the reward is selected during the donation process. If you donate less than the aforementioned amount or do not check to ensure that you have selected the reward, this cannot be changed or adjusted after the donation has been made, resulting in a Jingle Jam 2021 Game Collection NOT being issued. 


Please check your donation prior to finalizing your donation transaction as a donation cannot be changed once processed. 

**NOTE** During the donation process, prior to confirming the transaction, you are given an opportunity to double-check the transaction. 
You will be prompted to confirm:

  • the donation amount 
  • the email address used to receive the reward (and donation receipt) 
  • if the donation reward is selected 

If you are unsure of any of the above, please back out of the transaction and correct your mistakes BEFORE you confirm and make the donation.



I still need help or my question is not listed here!


Double-check the questions above! Your answer is likely there!


Please send your message to support@tiltify.com with the following details:


- Email address and/or the Tiltify account used when making the donation
- Date of the transaction

Please note that your inquiry is important to us. A response may take up to two business days or more based on ticket volume. Please re-review this FAQ, as your question or issue and answer are likely listed here.