Tiltify

Q: What is a Donation Match?
A: Donation Match is a way for a donor to rally other donors to meet the total they have set. Whenever Matchers (the other donors) make a donation to a campaign with a challenge, it is matched!

Q: What donation methods are allowed?

A: Donation Matches are required to use Stripe (credit card) for their donations.

Q: What does a verified account mean?
A: Donation Matchers must have a registered Tiltify account with their email address verified.

Q: Are there limits on the match amount?
A: The min is $250 and the max is $50,000

Q: For the Matcher (the person who creates the Donation Match), when will their donation process?
A: When the match is met or timers end (whichever happens first), their donation will be processed for the amount they specify. 

Q: What happens if a match is not met?
A: That would depend on the donor who initiated the match. If the Matcher wants to donate the remainder, it will be donated. If they decide they just want to donate what is matched, that will be all they will donate.

Q: How do I know if a match is occurring?
A: There a few ways to know if matches are occurring. First, there is a multiply icon on the campaigns on the home page of Tiltify. (example: 2x, 3x, 5x, 10x, depending on the Matchers selection)

Second, toggle on active matches to show on the campaign page, a banner will show how much donations are being multiplied. 

Third, on the overlay for a stream if not on the Tiltify website. The classic overlay widget will display the matches that are occurring. There is also a donation widget that can be added.

Q: How do fundraisers know how the result of donation matches?

A: Fundraisers can see matching donations in their campaign dashboard in the donation section. There is a tab for matching donations that show the challenge, the amount matched, and how much of the challenge was donated. If the rest of the challenge was not donated, then the amount donated will equal the amount matched.