Communication is an important tool for any fundraiser - being able to create ways to communicate directly with donors (and vice versa) can be an extremely useful tool for both fundraisers and users alike. This article will outline the built-in communication tools we have available on Tiltify.
Topics Covered
- Contacting Donors: Finding their Contact Information
- The Messages Tab: Allowing Users to Contact You
Contacting Donors: Finding their Contact Information
Grab donor information to contact them to deliver rewards, thank them or more! Download the .csv or .xlsx from your campaign message board. Campaign Dashboard > Manage > click "export csv" or "export xlsx"
The Messages Tab: Allowing Users to Contact You
Contacting donors is essential for the success of many campaigns - but we do have a way for viewers to contact you as well! Under the video player of your campaign, there is a "Contact Fundraiser" button.This button will open up a message form that will allow viewers/donors to send you a message!
Once sent, this message will appear on your Campaign Dashboard under "Messages". While we do not provide an internal messaging system beyond this, you can now use the email address provided in order to make contact with the user. Campaign Dashboard > Messages > Select "View"
Conclusion
Keeping in contact with viewers is an important and often underrated element of charity fundraising - but with our messaging system, users have a much easier way of contacting you during your campaign, so make sure you check your Messages tab during your campaign so you don't miss out on anything!